FAQS
Order Processing
When will my order ship?
Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days. We always appreciate your patience.
I just placed my order. Can I cancel it?
Once an order is placed, unfortunately it cannot be canceled.
Can I cancel my pre-order?
No. Pre-orders are made-to-order and cannot be modified or canceled once placed. Pre-orders get sent to production as soon as confirmation is received, are final sale, and not eligible for refunds.
Can I add or remove products from my order?
Once an order is placed, the customer cannot modify or edit in any form.
Where do orders ship from?
Depending on availability, your item(s) may ship from:
- One of our private warehouse facilities
- One of our LEGEND Retail locations
Why can I only buy one style per product?
Based on item availability and exclusivity, we set restrictions preventing customers from purchasing multiples of an item to ensure other customers have the opportunity to purchase as well.
Can I pick-up my online order from a LEGEND store?
We do offer in-store pickup for online orders.
What shipping methods do you offer?
Domestic U.S. orders are shipped standard ground by USPS or by various regional carriers based on delivery location. Most deliveries are estimated to arrive in 5-10 business days. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe.
I ordered multiple products, but received a tracking number that includes only some of the items. Where is the rest of my order?
Based on location of availability, your items may ship from separate locations, including various Kith Retail stores or our private warehouses. The remaining items will be fulfilled in our estimated time frame, depending on your order’s country destination.
I’m missing products from my order. What steps should I take to fix this?
- Please photograph the interior and exterior of your order
- Email customerservice@legendgang.com with your order number in the subject line, and attach all photos along with your inquiry
- We will get back to you shortly with assistance. Please note, you have up to 10 days after an item is marked as delivered to report your missing product.
I placed two or more orders today. Can I combine them to save on shipping?
Unfortunately, we are unable to consolidate orders.
I’m buying a gift for someone. Am I able to send something to a different address than what’s listed as my billing address?
To protect our customers, we require that the billing address match the shipping address. We are unable to change the shipping address of a package in order to alter delivery after the order has been placed.
Can I place my order over the phone?
No, we do not accept phone orders called into our customer service line, or at any retail locations.
I accidentally entered the wrong address information at checkout, and now my package is being returned to the sender. How do I get my package resent to me?
Please email our team customerservice@legendgang.com at for immediate assistance.
Why can I not add my size to cart?
If you are unable to select your correct size, it may have sold out. You can confirm this by refreshing the product page.
I had an item in my cart, but it sold out while I was entering my payment information. Can I still get this item?
Since our products are first-come-first-serve, we unfortunately can not fulfill orders that sell out during cart sessions. We do not have additional stock of any product that sells out.
I placed an order that was canceled the same day. Why did this happen?
There are many reasons why orders may be canceled. They include, but are not limited to:
- Billing and shipping addresses did not match.
- Partial match on the credit card information added at checkout.
- The billing address does not match the shipping address.
My account was compromised and someone placed an order. What should I do?
Please contact us immediately at customerservice@legendgang.com.
I canceled my order but the charge is still showing up. Why is this happening?
It may take a few business days for the charge to be reversed on your account. Please contact your bank for any additional questions or assistance.
I paid using Affirm. How will I be charged?
Please visit Affirm.com for any additional information or questions on your Klarna payments.
I paid using Afterpay. How will I be charged?
Please visit Afterpay.com for any additional information or questions on your Afterpay payments.
Payments
What payment methods does LEGEND GANG accept?
- VISA
- Mastercard
- AMEX
- Discover
- Apple Pay
- Shopify Pay
- PayPal
- Affirm
- Afterpay
- Sezzle
- Zip
Why are international debit/credit cards not accepted?
For security reasons, we are unable to accept international debit or credit cards.
My account was charged, but I have not received an order confirmation email. Why is this happening?
If you attempt to submit an order with different shipping and billing addresses, our systems will revert you back to the checkout screen. At this time, you may receive a pre-authorization charge by your financial institution, that will later be rectified. Unless you receive an Order Confirmation screen after checkout or email, your order will not be accepted. The charge placed on your account may take 1-5 business days to be automatically refunded. Please contact your financial institution to learn more.
Why was my credit card charged multiple times?
This can occur when you refresh the page while checkout is being processed. Please contact customerservice@legendgang.com or your financial institution if you do not see these duplicate charges removed after 5 business days.
I was charged sales tax on my order. Is this correct?
Due to business requirements, below is a list of taxable states:
Arizona
Arkansas
California
Colorado
Connecticut
District of Columbia
Florida
Georgia
Hawaii
Illinois
Indiana
Iowa
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Nebraska
Nevada
New Jersey
New Mexico
New York
North Carolina
Ohio
Oklahoma
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Please note, not all orders will be subject to sales tax and will only be applicable when required.
Shipping and Tracking
How much is shipping?
Please note that shipping costs may vary based on product. We charge a flat fee of $15 for domestic shipments, and international shipments will range depending on destination.
Why isn’t my order status updated when I log into my account?
Please allow up to 5 business days for order status and tracking information to appear.
Tracking shows my label has been created, but there’s no movement. Why is this?
It may take 1-2 business days for your shipping status to be updated. If your tracking information does not appear 2 business days after shipping confirmation, please email customerservice@legendgang.com with your order number in the subject line.
My package says “delivered” but I never received it. What should I do?
Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbor who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact customerservice@legendgang.com with your order number in the subject line.
Do you offer same day delivery?
We unfortunately do not offer same day delivery. We only offer same day pick up in store.
Can I pick up my order from my local LEGEND GANG store?
Online orders can be retrieved from LEGEND GANG store location where the product is available.
Can I cancel a pre-order?
No. Pre-orders are made-to-order and cannot be canceled or modified once your order confirmation is received. They are final sale and non-returnable.
Do you ship to P.O. Boxes?
Please note that we do not ship to P.O. Boxes. If you enter a P.O. Box address, we reserve the right to cancel your order.
Can I change the shipping address on my order?
No. In order to ship your items as quickly as possible, we start working on your order immediately after it has been confirmed in our system. Due to the quick and streamlined nature of this process, we are typically unable to make changes to orders after it has been confirmed in our system. Please be sure to confirm the shipping address is correct during the checkout process before placing your order.
Returns and Exchanges
Return Policy
We offer a 7-day return window for eligible merchandise. Refunds are provided in the form of a LEGEND GANG store credit voucher with proof of original receipt, and are non-transferrable. Store credit given after an in-store return must be redeemed in-store.
Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.
Non-Refundable/Final Sale:
Items marked as ‘Final Sale’ on product pages are non-refundable.
Please contact customerservice@legendgang.com with any additional questions if not answered on this page.